Shipping policy

We offer Domestic and International shipping to the following countries:

Canada
The United States
Australia
New Zealand
Japan
The UK and British crown dependencies (*except Northern Ireland) 

If you are not located in the above countries, you may look into package forwarding services. You may be able to utilize a service that can forward your package to your preferred destination. 

All purchases are shipped through either Canada Post, USPS or Asendia via ChitChats. If you have a FEDEX account, we would be glad to use that if you prefer. Please email your FEDEX number to us at iandrummondvintage@gmail.com after your purchase. 

Our studio hours are Monday - Friday from 9am to 5pm EST. Our studio is closed on the weekends and therefore staff are not available for shipping orders on the weekends.

We typically make two weekly trips to the post office, usually on Monday and Friday afternoons. If you need your item shipped express, you may choose this option at checkout and we will ship the same day if possible.

RATES:

Shipping estimates are given at checkout. We use Chit Chats or Canada Post's/USPS' "Find a Rate" calculator to set our shipping profiles. However, if the actual shipping cost is higher than estimated, we will contact you before shipping to discuss the additional fees. If you would still like to go ahead with the order, we will bill you via Paypal.

We will happily provide more exact shipping quotes and make adjustments with your address provided. We can also combine orders upon request. You can contact us via email: iandrummondvintage@gmail.com. Please note that we are closed on the weekends and do not answer emails until Monday morning.

If the cost is lower than what is quoted at checkout, we will refund you the difference immediately. 

We send all of our packages out with tracked shipping and with a return service guarantee if undelivered. The tracking number will be sent to you in your shipping confirmation email. You may request for us to send an item untracked for cheaper shipping only if the item is under $100 in value. In this case, we would not be responsible for lost packages.

Items are neatly folded, packed in fresh tissue and sent in either water resistant, tear-proof polyethylene envelopes; padded manila envelopes; or bagged and then placed in shipping boxes and wrapped in mylar or postal wrap paper. We take care to protect the items while shipping, and don't charge for anything other than postal costs.

CANADIAN SHOPPERS:

Depending on location, delivery time for letters and parcels can be from 6-8 business days, but weeks longer isn't unheard of when crossing the country. We do our best to package so as to minimize shipping costs - but over 2 kilograms are necessarily more expensive. Xpress Post (2 business days) and Priority (1 business day) are available at Canada Post's prices.

USA & INTERNATIONAL SHOPPERS:

Please note that especially around holidays and due to customs or border issues, shipping times of 10-12 weeks are not uncommon, and even some of the "faster" options are delayed beyond the estimated business days posted. Because each item is unique, we can't replace items, and request that they are given a little more time to travel.

If an item does not arrive in the shipping time-frame, we will start the refund process.

If an item turns up after we've refunded, we trust that our honest and understanding customers will contact us and offer to make payment. Though shipping times have been heinous sometimes, packages are very rarely lost. 

It helps us to fill out the customs forms if you'll provide us with your telephone number.

You are responsible for all VAT, import fees, duties and taxes imposed by your country. We cannot falsify customs forms. These charges are your responsibility; we have no control over this -- please do not confuse them with additional shipping charges.