Shipping & Returns
We offer Domestic and International shipping to many countries, however there are some countries we do not ship to. If an option for shipping does not appear at checkout, it is likely because we do not offer shipping to your country. You may look into package forwarding services and coordinate this on your own.
All purchases are shipped through either Canada Post, USPS or Asendia via ChitChats. If you have a FEDEX account, we would be glad to use that if you prefer, please email your FEDEX number to us at firstname.lastname@example.org after your purchase.
Our studio hours are Monday - Friday from 9am to 5pm EST. Our studio is closed on the weekends and therefore staff are not available for shipping orders on the weekends.
We make two weekly trips to the Chit Chats post office, usually on Monday and Friday afternoons. If you need your item shipped express, you may choose this option at checkout. If there are additional costs from what you are quoted at checkout, we will contact you before shipping and bill you via Paypal.
We use Chit Chats or Canada Post's/USPS' "Find a Rate" calculator to set our shipping profiles. Shipping upgrades are offered wherever possible. We will happily provide more exact shipping quotes and make adjustments with your address provided. We will combine orders upon request. You can contact us via email: email@example.com, but we are closed on the weekends and do not answer emails until Monday morning.
Items or combined purchases over $100 are required to have tracked shipping and we provide tracking with all shipping whenever possible.
Items are neatly folded, packed in fresh tissue and sent in either water resistant, tear-proof polyethylene envelopes; padded manila envelopes; or bagged and then placed in shipping boxes and wrapped in mylar or postal wrap paper. We take care to protect the items while shipping, and don't charge for anything other than postal costs.
EU and UK SHOPPERS *IMPORTANT 2022 UPDATES*:
With the new VAT rules, we need you to provide your phone number on all orders. We have had to adjust our shipping prices as our shipping courier has not fully transitioned to these new rules and we are therefore unable to provide the information needed to create a shipping label. We will be using Canada Post until they have transitioned, which is unfortunately more expensive. We will continue to refund all shipping overages incurred.
Depending on location, delivery time for letters and parcels can be from 6-8 business days, but weeks longer isn't unheard of when crossing the country. We do our best to package so as to minimize shipping costs - but over 2 kilograms are necessarily more expensive. Xpress Post (2 business days) and Priority (1 business day) are available for Canada Post's extortionate increases.
USA & INTERNATIONAL SHOPPERS:
We upgrade to the most expedient and affordable tracked option whenever possible at no extra charge.
Please note that especially around holidays and due to customs or border issues, shipping times of 10-12 weeks are not uncommon, and even some of the "faster" options are delayed beyond the estimated business days posted. Because each item is unique, we can't replace items, and request that they are given a little more time to travel.
If an item does not arrive in the shipping time-frame, we will start the refund process.
If an item turns up after we've refunded, we trust that our honest and understanding customers will contact us and offer to make payment. Though shipping times have been heinous sometimes, packages are very rarely lost.
It helps us to fill out the customs forms if you'll provide us with your telephone number - otherwise we substitute our studio line.
You are responsible for all VAT, import fees, duties and taxes imposed by your country. We cannot falsify customs forms. These charges are your responsibility; we have no control over this -- please do not confuse them with additional shipping charges.
DESTINATIONS WE SHIP TO:Canada
EU: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain
Non EU Europe: Sweden, Norway, Iceland, Switzerland, Faroe Islands, Isle of Man
If you don't see your European country listed, please message us as we may be able to add a shipping profile for you. Countries such as Italy have been omitted due to shipping issues with the postal system in the past.
You may be able to utilize a shipping centre service that can forward your package to your preferred destination.
Please email us within 48 hours of receipt of an item if you intend to request to make a return. We will do our best to begin as amenable a process as possible. All return shipping costs must be paid for by the customer.
Your item must be sent back unworn or unused and in the condition it was sent in (we have reference photos for comparison should any discrepancy or damage from shipping arise.)
Our listings are carefully described and measured with detailed condition evaluations so that you can shop with confidence.
We will happily provide extra measurements or images upon request, as we often take extra images for our own accuracy and accountability.
We do not manufacture any of these items - they are all pre-owned, and in many cases, pre-loved.
Please keep in mind that vintage clothing and items may have been worn or used before, and items often retain the impression of their former users. Even New Old Stock may have flaws from its manufacture or previous storage. Due to the nature of these items there may be minor imperfections. We do our best to note the flaws but we may miss trivial ones - we take great care to represent everything carefully. Our photography studio lighting is clear and bright, and we do our best to make sure the colours appear accurate.
Please measure yourself or a like item of clothing to ensure a suitable fit. Minor alterations might be necessary for the best fit to your figure, as with any item of clothing. If you need more information please convo - we are industry professionals and understand working with clients at a distance.
We often sell very distressed items for craft purposes; for study, patterns or prototypes; for "character" costuming or to just get them into the hands of a collector if they seem to have a specific interest or provenance. We make every effort to represent this accurately.